Shipping policy

Effective Date: 2026
ZELIN GOLF offers two shipping solutions for customers located in the United States:
Direct Shipping from our warehouse in China
Local Shipping from our United States Warehouse
1. Order Processing Time
All orders will be processed within 1–3 business days after payment confirmation.
Orders placed on weekends, Chinese or US public holidays will be processed on the next working business day.
2. Shipping Options & Estimated Transit Time
Option 1: Direct Shipping From China (Cross-border E-commerce Line)
All golf goods are shipped directly from China to the USA via dedicated cross-border logistics carriers.
Estimated delivery time: 7-12 business days after shipment.
⚠️ Transit times are only estimates and NOT guaranteed.
Shipments may face unexpected delays due to U.S. customs inspections, port congestion, peak shipping season backlogs, local postal sorting delays, extreme weather or other logistics adjustments.
Option 2: US Warehouse Local Delivery
Inventory stored in our US warehouse will be shipped within the United States.
Estimated delivery time: 2–7 business days.
3. Shipping Fee Rules
Shipping charges are automatically calculated on the checkout page based on product weight.
Free shipping over $79 only applies to orders shipped from the US Warehouse. This promotion is NOT available for packages shipped directly from China.
4. Customs, Duties & Import Charges (Important Notice)
All packages shipped from China need to complete formal customs clearance upon arrival in the United States.
Any import duties, customs brokerage fees, taxes or penalties imposed by U.S. Customs shall be fully borne by the buyer.
ZELIN GOLF cannot predict or cover any customs-related expenses. We will declare product information truthfully in accordance with U.S. customs requirements; requests for under-declaration will not be accepted.
5. Shipment Tracking
Once your parcel departs our warehouse, a tracking number will be sent to your registered email address.
Tracking updates may be intermittent during international transit, especially during customs clearance procedures. Please check tracking information regularly via the tracking link.
6. Delayed Shipments & Force Majeure Disclaimer
ZELIN GOLF is not responsible for delivery delays caused by factors beyond our reasonable control, including but not limited to:
U.S. customs inspection, customs hold or customs audit
Logistics carrier suspension, transportation congestion and route adjustment
Natural disasters, severe weather, strikes, public health events or other force majeure
We will monitor your parcel status actively, but we cannot offer compensation solely based on extended delivery time.
7. Lost or Stalled Packages
If there is no update on tracking information for more than 30 consecutive days after dispatch, please contact our customer service for assistance.
We will submit an inquiry to the logistics provider. Any solutions including refund or reshipment will follow the official investigation result from the logistics carrier.
8. Delivery Address Requirements
Please fill in your complete, accurate US shipping address including zip code.
We are not liable for non-delivery, return or loss caused by incomplete, incorrect or invalid recipient addresses.
9. Policy Revision
ZELIN GOLF reserves the right to update this Shipping Policy without separate notification. The latest version will be published on our official website and take effect immediately.